WARRANTY AND RETURNS
WARRANTY AND RETURNS
We are proud of the quality of our products. We also want you to have the best value for your investment in our luxury products. This is why we offer all of them an exceptional 3 year warranty from the date of purchase.
The warranty covers the following:
- Hairline cracks
- Moving of the weights inside the pieces
- Warping of the chess boards
- Adhesive problems
- Any damage caused to the product during shipping if it is reported immediately upon receipt
The warranty does not cover:
- Products being broken by accident or by purpose, including but not limited to dropping them
- Products getting scratches or other wear caused by excessive using or misuse
- Discoloration caused by exposure to sunlight
- Products that have been modified after purchase
- Losing a product
- Products getting harmed because of wrong methods of cleaning, polishing etc.
- Warping or any other harm to the products caused by exceptional or extreme storage conditions (temperatures or exceptionally humid / dry conditions)
In order for the warranty to apply, the products must have be stored properly. The chess pieces and chess boards have to be kept away from the sunlight (including sunlight through a window), in normal and stable room temperature and humidity.
Please always contact us before returning anything.
You have the right to return the product you purchased within 14 days of receiving it. If the product is not defective, you have to pay the shipping costs of the return. Please note that we cannot take responsibility for the possible damage to or loss of the product during return shipping, so we highly recommend an insured and traceable shipping option.
The return costs to Finland vary from country to country, but depending on the size and weight of the product(s) you should be prepared for costs of 30 – 120 €. The chess boards especially are quite large in size, which makes shipping them more expensive.
If you have received a damaged product, please contact us immediately. We will refund or replace the defective product, and we will reimburse the shipping expenses for returning the damaged product.
Please note that tailor-made or customised products can be returned only if they are defective.