SHIPPING

SHIPPING

Delivery times

Orders are dispatched from Finland. Choose your destination to see the available shipping options and estimated delivery times.

If the delivery-time guide does not load, you can review the available shipping options, prices and delivery estimate at checkout, or contact Design Chess for help.

Before ordering

Shipping services, prices and possible charges at the destination.

Shipping options and prices

We ship most international orders with FedEx. We use Posti for deliveries within Finland and, in limited cases, for Economy Shipping elsewhere in Europe.

Available services and prices depend on your delivery address and the products in your basket. You can review them in the basket before ordering; checkout shows the delivery estimate for your exact address.

Please make sure that your delivery address, email address and telephone number are correct. The carrier may need these details to complete the delivery.

Import duties, taxes and clearance fees

For deliveries outside the European Union's VAT area, Design Chess does not collect destination-country taxes, customs duties or fees that the carrier may charge for customs clearance or handling at checkout. Any such charges vary by destination and order, are payable by the recipient and are not included in the checkout total.

Taxes or clearance fees may apply even when no customs duty is payable. The carrier or customs authority may contact the recipient for information or payment before delivery. For up-to-date information about taxes and duties, check with the customs or tax authority in the destination country or territory.

After dispatch

Tracking, delivery and what to do if a parcel is delayed, missing or damaged.

Tracking and delivery

Tracking details are provided after dispatch, so you can follow your parcel through the carrier’s tracking service.

Problems with your delivery

Delayed or missing parcel. First check the carrier’s latest tracking information. If the estimated delivery period has passed or the parcel is marked as delivered but has not arrived, please contact us and include your order number. We will follow up with the carrier where necessary.

Parcel or product damaged. Please contact us as soon as possible and include your order number. If possible, take clear photographs of the outer parcel, shipping label, internal packaging and damaged product. Keep all packaging while we review the case, and do not return or discard anything until we provide instructions.