Our Customer Promise

WHAT WE PROMISE

is what makes us

different.

Find our customer promise below.

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Our Customer Promise

WHAT WE PROMISE

is what makes us

different.

Find our customer promise below.

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1. QUALITY

We never compromise on quality.

2. DESIGN CHESS WARRANTY AND REPLACEMENT SERVICE

We are proud to be able to offer a three-year warranty – like no other chess company.

In addition, we offer a unique service of replacing lost or damaged pieces. With us, you don’t lose the value of your set if you lose a piece!

3. CERTIFICATE OF AUTHENTICITY

With every club-sized set of chessmen, we send a Certificate of Authenticity. The signed certificate carries a unique serial number, information on the materials, the origin of the product as well as the date of purchase.

4. RESPONSIBILITY

We support sustainable development and don’t deal with endangered wood species. We have checked our partners on-site and made sure no child labour is used and workers are having good conditions.

5. THE 24 HOUR RULE

When you contact us, we will reply within 24 hours.

6. WE SERVE AND NOT JUST SAY THAT WE DO

We are here for our customers.

We understand that investing in a quality chess set is a big decision. Whatever your question or concern, we guarantee that we work to solve it so that you feel satisfied.

7. WE LISTEN

We aim to be the world’s most trusted high-quality chess store. If you are not happy with us, our website or would like to see new products in our selection, please let us know!