Returns

Returning your order

If you change your mind about a consumer purchase, tell us within the withdrawal period for your order. You do not need to give a reason.

Faulty, damaged or incorrect?

Please email info@designchess.com before sending anything back. We will explain what to do next. If your order arrived faulty, damaged or incorrect, we will cover any necessary return costs.

How long do I have?

14 calendar days is the usual withdrawal period for consumer orders to the EU/EEA, the United Kingdom, Albania, Gibraltar and Guernsey.

The period starts when you receive the order. If it arrives in separate deliveries, it starts when the final product arrives.

Different periods for Jersey and Monaco

Jersey: tell us within 7 working days, starting the day after delivery.

Monaco: tell us within 7 clear days after delivery.

Return and refund deadlines also differ, and Monaco returns require the original packaging. See section 10 of our Terms & Conditions for full details.

How do I start a return?

  1. Step 1: Tell us

    Use the online withdrawal function or email info@designchess.com before the deadline. Include your order number if available and tell us whether you are returning all or part of the order.

  2. Step 2: Receive the return details

    If you use the online function, you will receive an email copy of your notice. We will send the correct return address and any customs instructions you need.

  3. Step 3: Pack and send

    Pack the products securely, send them within the applicable deadline and keep proof of dispatch.

Sending the products back

If you change your mind, you will need to arrange and pay for return shipping.

All our products can normally be returned using an ordinary parcel service of your choice. If the usual 14-day period applies, send them within 14 days of telling us.

Use the original packaging if it is suitable, or equally protective packaging. For returns from outside the EU, follow our customs instructions.

A ready-made chess set sold as one product must be returned complete.

You may inspect a product as you would in a shop. If it has been handled more than necessary and loses value, we may reduce the refund.

Refunds

If you return the whole order, we will refund what you paid for the products and the cost of our lowest-priced standard delivery option. If you chose a faster or more expensive delivery option, the extra cost is not included.

If you return only part of the order because you changed your mind, we will calculate the amount returned to you after applying any discounts. A discount that depends on the products or quantities in the order will be recalculated based on what you keep. The original delivery charge is not included.

We will send the money back using the same payment method you used for the order. We will do this within 14 days after you tell us that you are returning all or part of the order. We may wait until the products arrive or you provide proof that you have sent them.

Full withdrawal terms are in section 10 of our Terms & Conditions.